Terms & Conditions

This is the Terms & Conditions for Smashtravel, accessible from www.smash-travel.com

SERVICES AND ACTIVITIES

PT Multi Kreasi Pertama provides camp and vacation packages focused on badminton. These packages enable international travelers to engage in daily activities organized by Indonesian badminton clubs and coaches, while also incorporating cultural sightseeing events. This is a unique opportunity to explore the rich sports culture in the country, while having a one-of-a-kind travel experience. Smashtravel is responsible for organizing and arranging the training packages, including planning, bookings, customer support, and other related services to ensure visiting players have a memorable stay. However, we are not accountable or involved in any of the activities carried out by the badminton clubs and coaches. It is crucial to understand that these camp activities are considered a form of tourism rather than a significant sports event.

CAMP IN INDONESIA

Booking policies - If you want to customize your own badminton camp in Indonesia, you can either fill out the registration form on our website, or provide us with the details of your booking via email or WhatsApp messenger. This first step should be regarded as more of an initial reservation or expression of interest, rather than a confirmed and definite booking. Shortly after your reservation, we will get in touch with you through email or WhatsApp to discuss the details of your inquiry.

After further discussions about your trip, we will present an initial camp proposal that outlines the total cost and inclusions. To settle into an agreement with us, you have two options: to buy your flight tickets or make a 10% down payment of the total cost of your training camp through invoicing before your arrival in Indonesia.

Payment policies - You have the option to make a partial payment before your arrival and pay the remaining balance upon arrival, or pay the entire amount when you arrive, directly to a Smashtravel representative at your destination. All training packages are paid in IDR (Indonesian Rupiah). 

If you choose to make a partial payment before your arrival, we only accept IBAN transfers or BIC/SWIFT payments. If you have any questions, don’t hesitate to ask us directly by email or chat.

Refund policies - After confirming your badminton camp by making a payment, the amount paid is non-refundable unless nothing else is agreed upon. If you cancel your training without a valid reason, you will lose the entire cost of training, food, and accommodation. However, if for any reason, Smashtravel declines your booking, your payment will be refunded.

CAMP IN SWEDEN

Booking policies - To register for Smashtravel Camp in Sweden, you need to fill out the registration form on our website. A booking confirmation will be sent to your email shortly after, outlining the camp details, costs, and payment instructions. Spots are allocated on a first-come, first-served basis.

The last day to register your interest is May 1. However, since the camp often fills up early in the year, we recommend signing up as soon as registration opens in January.

Payment policies - To secure your spot at Smashtravel Camp in Sweden, a non-refundable deposit of 1,975 SEK (50% of the total fee) must be paid within 10 days of receiving your confirmation. The remaining balance of 1,975 SEK is due latest on May 15, unless otherwise agreed. Swedish players should make payments to our Bankgiro number, as specified on the invoice. International players must pay via IBAN or BIC/SWIFT transfer, using the payment details provided in the invoice.

Refund policies - The initial payment of 1,975 SEK is non-refundable under any circumstance. If the full camp fee of 3,950 SEK has been paid and you are unable to attend due to an injury, you may be eligible for a partial refund of 1,975 SEK, which corresponds to the second half of the payment. To qualify for a refund, you must submit a medical certificate no later than June 20. Refunds are not issued for any other reason, including illness, change of plans, travel disruptions, or no-shows.

All refund requests must be made in writing to support@smash-travel.com with the necessary documentation.

CHANGING YOUR BOOKING

If you wish to request changes to your booking after confirmation, we will do our best to accommodate your request, but cannot guarantee availability or feasibility. All requests must be made in writing and approved by Smashtravel.
  • For camps in Indonesia, change requests (such as dates, coach, or camp destination) must be submitted at least 14 days before the start of the camp. We encourage earlier notice, preferably 30 days in advance, to maximize flexibility. Additional costs may apply if the revised package exceeds the original booking value.
  • For Smashtravel Camp in Sweden, due to its fixed dates, changes are generally not possible. In special cases (such as medical emergencies), please contact us, and we will assess the situation individually. However, no guarantees can be made regarding adjustments.
All change requests must be submitted to support@smash-travel.com.

SPECIAL NEEDS AND REQUESTS

In case you have any specific needs or requests, like dietary needs or a preference for a kitchen to be installed in your lodging, it is important to inform us in good time. Special needs and requests should be specified, either by filling out the booking form or sending them to us in writing. We will do our best to fulfill them, but we cannot guarantee that all requests will be met.

It is also your responsibility to inform us of any medical conditions or disabilities that require assistance before we arrange your tour package, so that we can inform relevant parties. We cannot be held responsible if a club or coach refuses to accept you due to a medical condition or disability.

Our policy is to be inclusive and not exclude any players based on their individual needs. As the requirements can differ, we evaluate each player case separately and determine the level of assistance necessary to allow everyone to fully participate and enjoy the activities provided by us. If players with special requirements plan to join our tours, we encourage their parents to contact our support team. This discussion can help us determine how to accommodate their unique needs, allowing us to make any necessary special arrangements.

REVIEWS AND FEEDBACK

Our goal is to offer excellent care to everyone using our services. If you're content with your experience, please share it with others. If you have any issues or suggestions, please inform us. We value your feedback and use it to enhance and refine our services. In the case of concerns regarding the badminton activities at camp or with a coach, it should be notified first. If the issue is more serious, please inform the Smashtravel Support Team, and we will make every effort to resolve it to your satisfaction.

VACCINATIONS AND MEDICAL CARE

When entering Indonesia, it is no longer necessary to provide evidence of COVID-19 vaccination or a negative PCR-test before departure. However, it is recommended that all individuals traveling to Indonesia get vaccinated for Hepatitis A.

If unexpected situations occur, the housing and badminton facilities are situated near hospitals and private clinics. Nonetheless, ensuring the safety and well-being of all travellers is our primary concern. This is achieved by promoting healthy eating habits and maintaining adequate hydration levels throughout the camps and tours.

INSURANCE COVERAGE

Ensure that your travel and medical insurance is up-to-date and provides coverage for the entire duration of your trip. Remember to review your personal health insurance to confirm that you have coverage for any unexpected incidents that may occur.

PHOTOGRAPHY

It is important to note that we may capture images during tours and activities for our promotional materials. Additionally, players may want to take pictures of themselves and their peers as a memory of their time in Indonesia. If you have any concerns, please let us know when making your booking.

DATA PROTECTION

By agreeing to this, you allow Smashtravel and its affiliates to gather, utilize, retain, and share personal information to protect and advance our interests. Furthermore, personal data may be used for legitimate purposes by Smashtravel and its affiliates, while also complying with applicable legal obligations. You consent to this collection, usage, processing, and disclosure, as long as it is carried out in a fair and legal manner under the Personal Data Protection Act (Act No. 26 of 2012). Additionally, you permit Smashtravel and its affiliates to send marketing materials to the email address or other personal information you have provided for promotional purposes.

CHILD PROTECTION

Smashtravel is dedicated to protecting and promoting the well-being of children and young individuals. We will treat all individuals equally and do not discriminate based on gender, ability, race, or religion. Everyone is valued equally and has the same opportunities available to them. Discrimination or bullying in any form is not tolerated by our organization, and we enforce a zero-tolerance policy. Child protection is a legal obligation for Smashtravel, and any allegations of child abuse or neglect are taken seriously and thoroughly investigated as a caring organization.

CAMP CLOSURE

Smashtravel is not responsible for refunding any portion of the fees if the activities at the camps are closed due to circumstances beyond their control. Instead, Smashtravel will find and arrange a new possibility to continue an ongoing camp, thus in another location, if possible. In case of an event like this, Smashtravel will notify all families via SMS or email. Unless we notify you otherwise, it is recommended to assume that all planned activities are taking place as per the badminton camp's training schedule.

CAMP EXCLUSION

In rare circumstances, an individual's behavior may adversely affect the well-being of others at camp, such as bullying, disruptive behavior, or undisclosed special needs. In such cases, we reserve the right to exclude that particular individual from their activities. There will be no reimbursement for any unused days, and Smashtravel will not be responsible for any costs incurred during the exclusion, including transportation back home.

MISSED TRAINING SESSIONS

In the event that a participant is unable to attend one or more training sessions during their camp due to illness, injury, personal matters, or other circumstances beyond Smashtravel’s control, the missed sessions are not eligible for rescheduling, replacement, or refund. Our camps are planned in advance with fixed training schedules, which means individual changes are typically not feasible.

However, in situations where multiple camps are being conducted simultaneously and if training schedules align, we will do our best to offer an alternative training opportunity, provided that it is compatible with the structure, availability, and suitability of the other group’s training environment. This flexibility is not guaranteed and will be assessed case by case.

Smashtravel encourages all participants to take necessary precautions for their health and well-being before and during the camp to maximize their experience.

OWNERSHIP

The design, text, content, selection, and organization of this website are protected by copyrights, trademarks, and other proprietary rights. These elements belong to Smashtravel or are used with the permission of the rights owner. All rights are reserved.

Posting these elements on the website does not waive any rights to them. You do not gain ownership of these elements by viewing them on the website. Unless otherwise provided, these elements cannot be used, copied, reproduced, distributed, republished, downloaded, modified, displayed, posted, or transmitted without our written permission.

You are granted permission to access and use this website and its materials, products, and services for lawful purposes. You may display, download, archive, and print portions of the website for personal use only, as long as you do not modify the materials and retain any copyright and proprietary notices. This permission will be revoked if you violate these Terms & Conditions, and you must destroy any downloaded, archived, or printed materials.

WEBSITE DESCRIPTIONS

This Website is planned and produced months in advance of its commencement of validity. Smashtravel makes every effort to ensure that the details, descriptions, and prices provided are accurate, based on updates and information provided from its partners. However, changes can occur, sometimes at short notice, and Smashtravel will inform you of any changes to our published information at the time of booking or as soon as possible after booking. Unfortunately, Smashtravel cannot always control the aspects of a camp environment, and presented facilities may become unavailable due to reasons such as inclement weather conditions, emergency repair works, or other reasons.

MODIFICATION OF WEBSITE

To improve and enhance this Website or its content, we hold the right to make changes, modify, delete, suspend, or terminate this Website's services, information, and products at any time and without notice. We hold no responsibility to you or any third party for any such alteration, deletion, or termination of this Website. In the event of any dispute or claim arising out of or related to the use of this Website, the courts of Indonesia will have sole jurisdiction to resolve the issue, and the laws of Indonesia shall govern any such dispute or claim.

LAW AND JURISDICTION

The Terms & Conditions are governed by Indonesian law, and the Website is operated from Indonesia. The access or use of this Website, information, materials, products, or services on this Website may be illegal in some countries or jurisdictions. You are responsible for complying with the laws of the country from which you access this Website. We do not guarantee that the information presented here is suitable or accessible in every location.

ENTIRE UNDERSTANDING

These Terms & Conditions represent the entire agreement between you and us regarding this Website, and nothing that we say or do outside of these terms will change that. If a court decides that any part of these terms is invalid, the rest of the terms will still apply. Our failure to enforce any part of these Terms & Conditions does not mean that we give up our right to enforce that part in the future.

CONTACTING US

If you have any questions regarding these Terms & Conditions or any other matter, you may contact us by emailing us at support@smash-travel.com.